Privacy policy
This policy describes how South Texas Accident & Injury, PLLC collects, uses, and shares information when you use our website and communications channels (email, phone, and SMS).
Privacy notice overview
This privacy policy applies to information collected through this Site and related communications. It explains:
- What information we collect from you and automatically from your device.
- How we use information and with whom we may share it.
- Your choices and how to request access, correction, or deletion (where applicable).
- Security practices and limitations of internet/cellular communications.
This policy does not replace any clinic-specific notices you may receive during intake (including medical privacy notices, consent forms, or billing disclosures). If there is a conflict, signed clinic documents and applicable law control.
Information we collect
We collect information you provide voluntarily and information collected automatically when you use the Site.
- Contact details: name, phone number, email address, and basic information you include in messages or forms.
- Appointment-related details: preferred times, general reason for visit, and administrative details you choose to provide.
- Billing/insurance details: information you provide for coverage verification or billing coordination (you should avoid sending highly sensitive identifiers through online forms).
- Submissions: reviews, feedback, survey responses, and other content you submit.
- Device and usage data: IP address, browser type, device identifiers, pages visited, referring/exit pages, approximate location (e.g., city/state), and timestamps.
- Cookies and similar technologies: used to remember preferences, understand Site usage, and improve performance (see “Cookies” below).
- Logs: server and security logs used to protect the Site and investigate issues.
How we use information
We use information for legitimate clinic and website purposes, including to:
- Respond to your requests and messages, including scheduling and administrative communications.
- Provide and improve the Site, including troubleshooting, analytics, and performance monitoring.
- Protect the safety, security, and integrity of the Site, our patients, and our staff.
- Communicate about services, clinic updates, and policy changes (you can opt out of marketing where applicable).
- Comply with legal obligations, enforce our Terms, and prevent fraud or misuse.
We do not sell your personal information and we do not rent it to third parties.
Your access, choices, and control
You can opt out of certain communications and request access to information we maintain about you, subject to legal and operational limits.
- Opt out of marketing: If you receive promotional emails, you may unsubscribe using the link in the message (if provided) or contact us.
- SMS opt out: Reply STOP to opt out of text messages. Reply HELP for help.
- Access/correction: You may request to see, correct, or update contact information we have about you.
- Deletion requests: You may request deletion of certain information we maintain, but we may retain information as needed for legal compliance, billing, dispute resolution, fraud prevention, and recordkeeping.
- Cookies: Use your browser settings to block or delete cookies.
To make a request, contact admin@stxaccidentinjury.com or call (956) 591-8589. We may need to verify your identity before fulfilling certain requests.
Security
We take reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, misuse, alteration, or disclosure.
- Access controls so only authorized personnel can access information needed for their job.
- Vendor security controls for hosting, monitoring, and threat detection.
- Encryption in transit where supported by your browser/device (e.g., HTTPS).
- Procedures to help prevent unauthorized use and to investigate suspicious activity.
Data retention
We keep information only as long as reasonably necessary for the purposes described in this policy, including scheduling, operations, compliance, dispute resolution, and enforcement of agreements.
Retention periods vary depending on the type of information, legal requirements, and operational needs. We may retain and use information as needed to comply with legal obligations and to protect our rights.
Children’s privacy
The Site is not directed to children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can take appropriate steps.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent revision. Your continued use of the Site after changes are posted means you accept the updated policy.
Contact
If you have questions, concerns, or requests regarding this policy, contact admin@stxaccidentinjury.com or call (956) 591-8589.